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Author: Shelley van Hoos, Client Services Manager Date Posted: 3 July 2015
The ATO has made changes to the way it corresponds with tax payers and their Tax Agents over the past few months. If you have an active myGov Inbox it has now become the default channel and address for a range of correspondence from the ATO, instead of be
The ATO has made changes to the way it corresponds with tax payers and their Tax Agents over the past few months. If you have an active myGov Inbox it has now become the default channel and address for a range of correspondence from the ATO, instead of being sent directly to Consolid8 to process on your behalf.
When the ATO issue correspondence which is delivered via your myGov account, you will get an email or SMS notification from myGov to let you know you have a new message in you Inbox. This means, you are able to view correspondence immediately following notification of delivery. This same correspondence will also be available for your Consolid8 team to view online, however there may be some delay between when you and we receive it.
This is important to note, especially in cases where you may have an amount payable to the ATO from your tax return. By the time we receive notification of this, your payable date may be have passed resulting in a penalty fee. If this occurs, please contact us immediately and we will endeavour to reverse the fee. If you are also unsure if any emails you receive from the ATO are legitimate, please do not hesitate to forward them to us for us to confirm.
If you have any queries, please do not hesitate to contact us.